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ERSTE KAVIAR COMPANY EKC GmbH

TERMS OF PAYMENT AND DELIVERY

Delivery within Germany

Delivery is by UPS on working days from Tuesday to Friday from 8.00 till 18.00.

Our product is brought to you straight from the factory of Erste Kaviar Company EKC GmbH.

Information from UPS

Dear Customers, please check the completeness of the package and the condition of the goods on the day of receipt! We will not be able to accept claims at a later date.

Delivery charges and means of payment

Cash on delivery (Nachnahme)

Note!

Delivery to hotels and other similar addresses with cash on delivery is not possible!

Delivery cost for a package up to 4 kg is 5.00 € + 3.50 € – cash on delivery surcharge.

Delivery cost for a package 4 kg to 8 kg is 10.001 € + 3.50 € – cash on delivery surcharge.

Payment is in cash on receipt of the goods. The delivery period is 2 – 5 days.

We offer free delivery for orders above 8 kg (nett) In this case, all costs for shipping are paid by Erste Kaviar Company EKC GmbH.

Prepayment (Vorkasse)

Payment for the order should be transferred to the bank account detailed below.

After the payment arrives on the account, we notify you of the delivery date by email or phone.

Please do not forget to indicate in the column “Purpose of payment” – the number of your order and the name of the customer.

The delivery charge for an order of up to 4 kg is 5.00 €. Delivery of a prepaid order takes longer as a rule, since the money transfer takes 2 to 5 days.

Orders not paid for within one month are cancelled.

For urgent orders we advise you to pay cash on delivery or by credit card.

Bank details:

Erste Kaviar Company EKC GmbH

VR Genossenschaftsbank Fulda eG

Konto: 2084880

BLZ: 53060180

IBAN: DE70 5306 0180 0002 0848 80

BIC: GENODE51FUL

We offer free delivery for orders above 4 kg (nett). In this case, all costs for shipping are paid by Erste Kaviar Company EKC GmbH.

Payment by credit card 

We accept Master Card and VISA. The delivery charge for an order of up to 4 kg is 5.00 €.

The delivery period is 2 – 5 days.

We offer free delivery for orders above 4 kg (nett). In this case, all costs for shipping are paid by Erste Kaviar Company EKC GmbH.

Payment by PayPal

For payment by PayPal you must have a PayPal account. The delivery period is 2 – 5 days.

Here you can open an account with PayPal.

We offer free delivery for orders above 4 kg (nett). In this case, all costs for shipping are paid by Erste Kaviar Company EKC GmbH.

Delivery outside Germany

Information from UPS

Erste Kaviar Company EKC GmbH delivers only within the EU

UPS will deliver on working days, except Friday. Our product is brought to you straight from the factory of Erste Kaviar Company EKC GmbH.

The cost of sending to the EU countries is calculated automatically by the web-shop system, based on the UPS tariff rates, delivery addresses and total parcel weight.

You can find out about UPS international tariffs on the website: http://www.ups.com

All the other costs such as taxes, customs duty etc. can be calculated when the goods cross the border. You can find information on this on the internet. The European Commission provides an overview on the website: http://ec.europa.eu