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ERSTE KAVIAR COMPANY EKC GmbH

TERMS OF PAYMENT AND DELIVERY

Delivery within Germany

Delivery is made by UPS on working days from Tuesday to Friday from 8.00 till 18.00.

Delivery charge for the orders under 100 € is equal to 5,00 €.

For orders over 100 € we are covering shipping costs for you!

Our product is delivered to you straight from the factory of Erste Kaviar Company EKC GmbH.

Information from UPS

Dear Customers, please check the completeness of the package and the condition of the goods on the day of receipt! We will not be able to accept claims at a later date.

Delivery charges and means of payment

Prepayment (Vorkasse)

Payment for the order should be transferred to the bank account detailed below.

After the payment arrives on the account, we will inform you about the delivery date per email or phone.

Please do not forget to indicate in the column “Purpose of payment” – the number of your order and the name of the customer.

Orders which are not paid within one month will be cancelled.

Delivery charge for the orders under 100 € is equal to 5,00 €.

For the orders over 100 € we are covering shipping costs for you.

For urgent orders we advise you to pay by PayPal or by credit card.

Bank details:

Erste Kaviar Company EKC GmbH

VR Genossenschaftsbank Fulda eG

Konto: 2084880

BLZ: 53060180

IBAN: DE70 5306 0180 0002 0848 80

BIC: GENODE51FUL

 

 

Payment by credit card 

We accept Master Card and VISA.

Delivery charge for the orders under 100 € is equal to 5,00 €.

For orders over 100 € we are covering shipping costs for you.

Delivery time is 2 – 5 days.

Payment by PayPal

For payment by PayPal you must have a PayPal account.

Delivery charge for the orders under 100 € is equal to 5,00 €.

For orders over 100 € we are covering shipping costs for you.

Delivery time is 2 – 5 days.

Here you can open an account with PayPal.

Payment by invoice – PayPal Invoice

If you want to pay by invoice, you will receive the ordered goods first. The invoice has to be paid within 14 days after receiving the goods. We work with PayPal invoice, this company takes over the payment for us. Your invoice with the necessary payment data will be sent to you by e-mail from PayPal about 2 days after delivery. Your transfer will also be made to PayPal, not directly to Erste Kaviar Company EKC GmbH. You do not need a PayPal account to use this service.

Your details (identity and credit check) will be checked by PayPal. If your order is rejected by PayPal, you still have the possibility to choose another form of payment.

Delivery charge for the orders under 100 € is equal to 5,00 €.

For orders over 100 € we are covering shipping costs for you.

Delivery time is 2 – 5 days.

Payment by SEPA direct debit

With the SEPA direct debit scheme, you can conveniently pay for your order by having Erste Kaviar Company automatically withdraw the order amount.

By providing your IBAN and bank details, you confirm your agreement to the withdrawal of the full invoice amount.

Direct debit authorization is valid for 36 months, so you don’t have to enter your bank details again for subsequent orders. You can save up to five different IBANs and select them for a new order.

Only when your package is shipped will we collect the open amount from your bank account. You’ll know right away – we’ll send you a confirmation by email.

We use certified SSL encryption for the secure transmission of your data. Your bank, PayPal, and credit card details are safe. In addition, you have an 8-week right of withdrawal, with which you can cancel the direct debit transaction at your bank.

Delivery charge for the orders under 100 € is equal to 5,00 €.

For orders over 100 € we are covering shipping costs for you.

Delivery time is 2 – 5 days.

 

Delivery outside of Germany

Erste Kaviar Company EKC GmbH delivers only within the EU

UPS Express will deliver on working days, but we are not shipping on Friday. Our product is brought to you straight from the factory of Erste Kaviar Company EKC GmbH. Unfortunately we cannot guarantee the necessary temperature regime in any other way, so we ship to countries outside of Germany exclusively with UPS Express.

Information from UPS

The cost of shipping to the EU countries is calculated automatically by the web-shop system, based on the UPS Express tariff rates, delivery addresses and total parcel weight.

You can find out about UPS Express international tariffs on the website: http://www.ups.com.

All the other costs such as taxes, customs duty etc. can be calculated when the goods cross the border. You can find information on this on the internet. The European Commission provides an overview on the website: http://ec.europa.eu.